Head of Content and Experience Design

Job description and person spec

The package

Salary: £40,000-£50,000 depending on experience

Pension: NEST pension scheme (see: www.nestpensions.org.uk)

Perks: £1,000 per year personal perks allowance

Working hours: Full time, equivalent to 39 hours per week. We are open to part time working. 

Leave: 28 days + public holidays and CEO’s discretionary Christmas closure

Location: Fully remote

Purpose of the role

To lead the Content and Experience Design team and enable our clients to delight their audiences by blending together strategic thinking and planning with creative content production. 

Person specification

Essential criteria

  • Significant experience of working in content-related role, eg as a content strategist or content designer

  • Ability to think strategically and develop plans, strategies and recommendations

  • Excellent project management skills 

  • Excellent communication skills, including writing reports and delivering presentations and workshops

  • Ability to build positive working relationships and communicate effectively with clients and team members

  • Ability to lead a team and work collaboratively with others

  • Flexible approach and willingness to adapt to new challenges

Desirable criteria 

  • Experience working within the education sector

  • Experience working within an agency

  • Specialism within a particular area of content (eg social media, content strategy, accessibility, experience design etc)

  • Copywriting skills

Key responsibilities

Lead client projects

  • Design projects, liaising with clients to understand their requirements and ensure projects are realistic and meet their needs

  • Help our clients to think beyond their existing approaches and understand their needs

  • Develop new tools and techniques to ensure that Pickle Jar Communications continues to lead the sector with innovative approaches to content and experience design

  • Effectively manage projects by liaising with clients and other team members to ensure projects are delivered on schedule and meet or exceed expectations

  • Work collaboratively with the research team to ensure that our research informs our content strategy and experience design work

  • Work across a number of different client projects, often balancing time between different projects throughout the week

  • Work flexibility across the company. We are a small team and this means that we all pitch in to support each other and support different projects and initiatives at peak times

Our project work varies depending on our clients’ needs but your work is likely to include: 

  • Developing content strategies for websites, social media channels, and intranets

  • Conducting stakeholder and audience research (in collaboration with our research team)

  • Developing brand and campaign strategies 

  • Customer journey mapping

  • Delivering training sessions and workshops

  • Working with the team to deliver content, editorial plans, campaign ideas/plans


Business development

Everybody in the Pickle Jar Communications team takes an active role in our business development, marketing and sales activities. As Head of Content and Experience Design you will be responsible for achieving new business growth. 

  • Identify and nurture new prospects,  including following up with people after networking events, workshops and training sessions 

  • Help to retain positive relationships with existing clients, identify opportunities to upsell, and work with them to develop new projects

  • Identify new packages of work and deliverables for the sector, for example by growing awareness and interest in the value of experience design to enhance the student experience

  • Create and contribute to proposals

  • Prepare and present at pitches

  • Contribute thought leadership articles through the company blog and social media channels

  • Speak at conferences and events to share expertise and insights with others in the sector

Supporting the Pickle team


Pickle Jar Communications is a small and close-knit company. We want to continue to nurture a working environment that enables everyone to flourish, to deliver brilliant projects for our clients, and to take care of their health and wellbeing. 

The company is fully remote.  You will be required to travel occasionally to present at pitches, deliver workshops and attend conferences etc. 

As Head of Content and Experience Design, we ask that you:

  • Line manage the Content and Experience Design team, providing support, direction and challenge to enable them to achieve their best

  • Actively support the team’s professional development 

  • Manage your own projects and workload effectively, asking for help where needed

  • Proactively communicate and collaborate with team members 

  • Contribute to the positive working environment of the wider team

  • Participate in work across all of our brands, including Pickle Jar Communications, Utterly Content and ContentEd. This includes supporting the flagship events that our Event Manager runs:

    • The Utterly Content Global Festival, and

    • The ContentEd conference

Above all else, we ask that you:

  • Be a team player

  • Be bold, brave and courageous in your approach to work

  • Always act in integrity with your and our values

  • Maintain the highest levels of commitment to diversity, inclusion and equity in your work and in advising others.