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Meet Florence Largillière, our new Senior Researcher

We are super excited to announce that this June, we welcomed Florence Largillière into the Pickle team as our new Senior Researcher!

We asked Florence to answer a few questions for you to get to know her a bit better.

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Experience design: what it is and why it’s useful

Experience design is a method for understanding how we create better experiences for our customers by thinking not just about the isolated touchpoints or functional elements within a journey, but about how our customers feel, and what their experience is actually like.

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What does it take to create a whole-organisation content strategy?

The reasons why we choose not to attempt a whole-organisation content strategy are endless. But when we play the “can’t” and “won’t” game, we close ourselves off to possibility.

Creating a whole-organisation content strategy is entirely possible. We’ve done it. Multiple times. But it takes the commitment to lay an essential foundation that is more to do with culture than content, if it is to truly work.

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